Who can create a website on MyLifeLine?
If you are a cancer patient, survivor, or caregiver, you are encouraged to customize your own personal MyLifeLine website.
How can I make a donation to MyLifeLine?
Click the “Ways to Help” tab from www.mylifeline.org. Or click here to go directly to Donate page http://mylifeline.org/page.cfm?page=donate.
Your donation is greatly appreciated and helps cancer patients and their families receive critical support during the treatment process and beyond.
How can I be a sponsor of MyLifeLine.org?
For more information on sponsorships, please contact Marcia Donziger at marcia@mylifeline.org or 303-549-0405.
MEMBERS
Is it free to set up a web site?
Yes, websites are free. MyLifeLine is a 501(c)(3) nonprofit public charity.
When do you recommend I set up my website?
We recommend you set up your website after a diagnosis or during the treatment process or whenever it’s convenient for you.
How many people can post messages to an individual web site?
There is no limit to the number of people who can post messages to an individual website.
Is there a limit to the number of email addresses I can have on my distribution list?
No.
How can I get help if I have a problem setting up or editing my website?
Email us with a detailed description of your problem at support@mylifeline.org and provide us an email address, your directory name, and the specific problem you are having. We will respond as quickly as possible
Can I save my site to a CD?
No. We are working on a feature to save your website.
Does my website ever expire?
Your website will not expire, but if it is not used for an extended period of time, we will assume it is no longer needed and may terminate it.
How do I delete my web site?
On the My Profile page, there is a checkbox entitled “Disable Site.” If you check that box and update the page, your site will not be available to the public. If you have done this and need to reinstate your website, contact info@mylifeline.org and request to be reactivated. If not too much time has gone by, it should be possible to reactivate it.
How do I upload my images?
As a Member, you can upload images to your “Photo Gallery” by going to the Pictures page after you have logged in as a Member. You can also upload pictures while writing Connecting or Inspiring messages; these pictures do not appear in the photo gallery, but do appear on the Connecting or Inspiring pages
Why won’t my image upload?
Photos must be .jpeg files and under 700dpi. If you have iPhoto, save the photo into a .jpeg first, then upload the photos. Also, remove any special characters from your photo names (!@#$%^&(*))
How do I change my password?
Sign in and go to your My Profile page.
What do I do if I forget my password?
Go to the Member Sign-In page. Enter your email address and select the "Forgot Your Password?" link. Your password is immediately emailed to you.
Is there a limit to the number of times I can update my website?
No, you may update your website as much as you want.
How long does it take before I can see my website on the internet?
As soon as you complete the Get Started form, you will receive an email to log in and set your site up within a few minutes. If you don’t receive the email shortly after filling out the form, be sure to check your Spam folder. If the email is in your Spam, be sure to add info@mylifeline.org to the safe list. After you receive this email with the activation password, you are 2 minutes away from having your own site.
Will there be advertisements on my website?
There will be sponsor logos on the right hand side of your website.
If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time?
Yes. Sign in and go to the My Profile page. Check the box next to the sections you want to display on your website.
What are some of the ways I can customize my website?
Under MyProfile, you will be asked to choose your own design template, menu features, and privacy, and security options. You may upload personal photos and customize your calendar. In addition, you can choose from our list of inspirational quotes and learning links, or you can add you own.
How do I send a group email to those who are registered on my website?
After you log in as a Member, the "Send Email" menu option appears. Build your message there, then send it to all or a subset of your Registered Guests.
Are my webpages private?
Yes. You have the choice of whether or not to require your guests to register and use a password before entering your website. Or you may choose the site to be "open," meaning anyone can view your website if they know the exact web address or can find your name in our directory. To read our Privacy Policy, please click on Privacy at the bottom of this page.
How do I delete a Connecting or Inspiring message?
When logged into your website as a Member, there is an "edit entry" link above each message. Select “edit entry” and then either edit or delete your message. Be sure to select “Update” to ensure the changes are saved.
Is there a way for cancer patients to find other Members with the same type of cancer?
Yes. MyLifeLine.org recommends various partners who match newly diagnosed patients with survivors.
• Imerman Angels - www.imermanangels.org
• Cancer Support Community – www.cancersupportcommunity.com
• To find transplant patients: www.bmtinfonet.org
• For Adult Bone Cancer Survivors: www.abc-survivors.net
Go to our Member Community Page and click on Peer Support
GUESTS
Why would I register as a guest?
Registered guests will be notified if the Member updates their Connecting Updates page. If a Member chooses the highest privacy protection, only Registered guests can view their website. Registered guests have the ability to add Inspiring messages and sign up to volunteer to help the member on the Helping Calendar page.
How can I use the Helping Calendar to benefit my friend with cancer?
There are many reasons to use the calendar. As part of a member's support network, you may want to bring over a meal or help the patient by driving to a doctor appointment. Select an event to volunteer for and add your name as a volunteer for the event.
How can I make a donation to MyLifeLine in honor or in memory of my friend with cancer?
There are 2 ways. Either select the “Ways to Help” tab from www.mylifeline.org. Or on the member’s personal website, there is a tribute donation button on the right side bar.
Where do I find information on my friend's specific cancer type?
On the member's website, select “Learning Links”. Or on the MyLifeLine public site, click on “Resources” under the main “Cancer Patients” tab.
What if I don't receive notifications that a member has updated her Connecting Update section?
You might have Spam Blocker software installed on your email system. Make sure you can receive emails from info@mylifeline.org. Or the member may have chosen to not send emails to registrants on that specific connecting update.
My friend, a cancer patient with a MyLifeLine website, does not require friends to Register as Guests in order to go on her website, so why is there a Register as a Guest page?
The need is still there if you want to be on your friend's email circulation.
MyLifeLine.org / 3-25-09
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